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Sr. Manager,

Flagship Operations - 2008 - 2013


March 2009 - Regional Leader of the Month

2011 - International Imagine Award for Customer Service

2011 - (Nominee) International Imagine Award for Visual Merchandising

Project Management

Managed the opening, rehabilitation or renovation of the following locations across the Washington, DC, Maryland and Virginia region:

  • ALDO SHOES - Arlington, VA

  • ALDO Accessories - Arlington, VA

  • ALDO SHOES - Georgetown, DC

  • ALDO SHOES - Columbia, MD

  • ALDO SHOES - Bethesda, MD

  • ALDO SHOES - Wheaton, MD

  • ALDO SHOES - Fair Oaks, VA


  • CALL IT SPRING - Bethesda, MD

Recruitment & Training

Recruited and trained hundreds of sales team members in all positions from management to student trainees.

Developed inventory management system and training materials for ALDO Accessories division.

Provided on-boarding and training to new managers through shadow programs, follow-up assessments and mentorship.

Developed succession plans to manage human resources needs across region.

Visual Merchandising

Nominated for International Honors for Outstanding Achievement in execution and maintenance of visual standards.

Developed visual merchandising guidelines and standards for execution.

Trained sales teams to reduce loss from internal and external factors through more efficient organization and proper scheduling. Reduced SHRINK by 50%.

ALDO SHOES - Arlington, VA

ALDO SHOES - Arlington, VA

ALDO Accessories

ALDO Accessories

Customer Service

Awarded for Outstanding Achievement in Customer Service.

Reduced customer complaints in ALDO Accessories location by 88%.

Event Production

Coordinated the following events:

  • Product Launches

  • Private Clientele

  • Recruitment and Training

  • Public Fashion Shows

Developed and executed marketing initiatives to ensure ROI.